Q1: Is 56k really going to work for me? If I buy a 56k modem to use with this service will I actually get full 56k speeds? 

A: You will probably not get a consistent, full 56k connect. More typical speeds will be between 28.8k-45k. These results will vary from person to person, depending mostly on line conditions. Specifically, if you live over 14,600 feet from the Telco CO, you will not see the faster speeds.  Refer to the white paper for a technical description of how 56k works and why it may not.  to Top of Page

Q2: To use the 56k service do I need to upgrade/purchase a new modem? 

A: Yes. Unless you already have a 56k modem which supports K56flex, you'll need to upgrade/purchase a new modem. You may be able to upgrade your 28.8 or 33.6 modem to 56k with just a software update -- contact your modem manufacturer to confirm this and for pricing on such an upgrade. If you're modem cannot be software upgraded you'll need to aquire new hardware to connect at 56k.  to Top of Page

Q3: How much does 56k cost? 

A: Eagles Nest Ltd. is offering 56k service for the same rates as all our other dialup packages.  to Top of Page

Q4: I currently have a US Robotics X2 56k modem. Will this work at 56k? How about at 33.6k/28.8k/V.34? 

A: The US Robotics X2 56k protocol is not compatible with K56flex and will not communicate with Eagles Nest, Ltd. at 56k. However, you will be able to use your US Robotics X2 modem to communicate at 33.6 and lower speeds. In the near future a 56k standard will be announced; at that time both US Robotics and Lucent Technologies/Rockwell have commited to supporting the 56k standard. This means that if you currently have a US Robotics 56k modem you very well may be able to use it at 56k speeds in the near future. This should happen sometime this fall. to Top of Page

Q5: I've decided to purchase a 56k modem, does Eagles Nest recommend a particular brand of modem? 

A: We recommend the Creative Labs Modem Blaster 56 Kflex modem.  Others that have proven reliable are the  Motorola ModemSURFR 56K and the Zoom Fax/Modem 56K -- all  of these modems are reasonably priced at less than $200 and allow for future software updates and easy Plug and Play installation.  to Top of Page

Q6: Ok, I've purchased a K56flex™ compatible 56k modem, but I'm not getting connected at 56k speeds? Why? What can I do? 

A: Reaching 56k speeds is pushing the envelope of analog communications. While Eagles Nest, Ltd. has done everything possible to provide 56k service, it may not be possible to reach or sustain those speeds and the success of 56k will differ for each subscriber. If you cannot attain speeds up to 56k there is little that can be done to dramatically improve your speed. Possible problems with internal wiring and your telephone cable pair could be investigated as a potential contributing factor in low connect speeds.  Again, the 14,600 foot rule applies here also. to Top of Page