Customer Service/Tech Support Input Form

Please fill in the form below completely. Incomplete forms will not be responded to as we will not have enough information to process your request. If your e-mail is stuck, DO NOT use this form. Go to our online help page and clear your mail box. Please make sure you have consulted our online help page prior to using this form. You will probably find most of the answers to your questions on those pages. Also, please make sure you have consulted the online help portion of the software you are using. You will find easy access to that on top of the page in the software you are using by simply clicking the word "HELP" at the top on the software menu. Most software applications have very extensive help sections that allow you to even ask questions in simple terms and get the answers.

Customer Name: Required
Your CrossLink User Name: Required (Do not enter your email address here, just your login name only.)
Your CrossLink Password: Required
POP site or county you live in: Required
Best time of day to contact you: Required
Day Phone: Required
Evening Phone: Required
Facsimile: Required
Your CrossLink Email address: Required and it must be a valid CrossLink email address or it will not process.
System Type: Required (Win95, Win98 or Mac)
Browser Software you use: Required
Email Software you use: Required
Your modem type, brand and model: Required

Please enter the exact nature of your problem, including but not limited to any error messages you are getting. If you are entering an error message you are receiving, you must enter the "EXACT" message that you are getting or we will not be able to help you. Your request will be processed at our earliest opportunity, usually within an hour during normal business hours. It may be a little longer on weekends and during the evenings.

Required

Please process my tech support request:
Name: